Customer & Service Systems is an interdisciplinary journal at the crossroads of marketing, management information systems and computer science. It is a forum for high standard publications on research and applications focusing on:
a) New products, technologies, their service systems and infrastructures.
b) their acceptance and value for customers
c) their short and long-term effects on enterprieses, industries, and societyThe journal encourages a broad spectrum of contributions in the field of Customer & Service Systems including conceptual, theoretical, methodological and empirical articles.
All publications are available both as free OpenAccess articles and as print version in an issue for order via KIT Scientific Publishing.